Terms and Conditions

1. Definitions

1. "Supplier" means Hiflo Plumbing Solutions and any successor or assignee.
2. "Client" means the person purchasing goods and/or services, including any entity acting on behalf of or with the authority of the Client.
3. "Guarantor" means any person who agrees to be liable for the Client’s debts as specified in credit applications, quotations or correspondence.
4. "LPR" refers to the Local Plumbing Regulator.

2. Payments and Security

1. Payment terms are as stated on the Supplier’s invoice. If no terms are specified, payment is due immediately upon completion of the works.
2. For projects running for one month or longer, the Supplier may issue monthly invoices payable within seven (7) days unless otherwise agreed in writing.
3. Overdue amounts may attract an account-keeping fee of 2% per month.
4. The Client indemnifies the Supplier against fees, recovery costs, legal expenses and claims arising from the Client’s default.
5. The Supplier may stop ongoing work without prior notice if payments are overdue.
6. To secure monies owed, the Client and any Guarantor grant the Supplier a charge over their property, allowing the Supplier to register a caveat if required.
7. Ownership of materials and goods supplied remains with the Supplier until full payment is received. The Supplier may reclaim materials at its discretion if debts remain unpaid.
8. The Supplier may register a security interest on the Personal Property Securities Register to secure monies owed.
9. Payments may be made by cash, bank transfer or credit card. Credit card payments may incur a surcharge of up to 1.9% plus $0.20 per transaction.
10. All prices are exclusive of GST unless expressly stated otherwise.
11. The Supplier may terminate credit arrangements without notice.
12. Cancellations within 24 hours of a scheduled booking may incur a $99 fee, and any deposits paid may be forfeited.

3. Warranties

1. Product warranties are provided by the relevant manufacturers. The Supplier is not liable for damage caused by product failure.
2. Workmanship warranties are provided in line with LPR statutory requirements and the Australian Consumer Law.
3. Warranty claims will only be addressed once the Client’s account has been fully paid.
4. The Client must allow the Supplier at least five (5) business days to address warranty concerns before engaging third-party contractors.
5. Re-attendance for non-warranty matters will be charged at the Supplier’s standard rates.
6. Liability is limited to the value of the works provided. The Supplier is not responsible for delays or indirect or consequential losses.
7. Materials and products are at the Client’s risk once installed or delivered, and insurance cover is the Client’s responsibility from that time.

4. Refunds

1. Refund requests must be made in writing within thirty (30) days of job completion.
2. Approved refunds will be provided on a pro-rata basis, taking into account the extent of any defect.
3. Refunds are not available for fault-finding or diagnostic labour.
4. These Terms and Conditions do not override applicable rights under the Australian Consumer Law.

5. Acceptance

1. Engaging the Supplier’s services constitutes acceptance of these Terms and Conditions.
2. The Client must inspect works on completion and notify the Supplier in writing of any concerns within seven (7) days.

6. Quotations

1. Quotations are based on visible conditions and do not include unforeseen issues such as underground or wall cavity conditions.
2. Variations to the agreed scope of work may incur additional charges.
3. Quotations are valid for thirty (30) days unless otherwise specified.

7. Works

1. The Client is responsible for marking the location of underground services.
2. The Supplier is not liable for damage to unmarked underground services.
3. Variations caused by unforeseen circumstances, including hard digging, rock or additional work, will incur additional costs.

8. Intellectual Property, Confidentiality and Privacy

1. All intellectual property remains the sole property of the Supplier.
2. The Supplier may use project-related images and details for marketing purposes, excluding confidential information.
3. The Supplier complies with privacy laws regarding the collection, storage and use of personal information, including the Australian Privacy Principles.

9. Force Majeure

1. The Supplier will not be liable for delay or failure to perform due to circumstances beyond its reasonable control, including natural disasters, strikes, supply chain disruption or government restrictions.

10. Limitation of Liability

1. The Supplier’s liability is limited to the value of the works provided.
2. The Supplier will not be liable for indirect, incidental or consequential damage, including loss of income, business interruption or additional costs.

11. General

1. These Terms and Conditions are governed by the laws of Australia.
2. If any provision is deemed invalid or unenforceable, the remaining provisions continue to apply.